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ABTA issues letter to ask customers for support

Good morning

Today I have written an open letter to customers with travel arrangements that have been affected by the coronavirus crisis to explain the situation and ask for support. Published in The Daily Telegraph, the letter describes how travel has been brought to a standstill by government measures to contain the pandemic and the impact this has had on holidays.

The letter highlights the work that Members are doing for their customers in the most trying of circumstances, the issue with providing cash refunds, and the Refund Credit Note guidelines that ABTA has developed to assist Members in the absence of Government action. The open letter can be read in full here.

To keep customers informed, and to help our Members, last week ABTA published new information on our website as to why delays to refunds for package holidays may be occurring, and on how the system of Refund Credit Notes works. We shall be supporting this with new tools on our digital channels which you’re free to use and are available to download from the Member Zone.

Media reports over the weekend suggested that the Government is now well aware of the scale and gravity of the financial crisis in the travel industry. As yet, no response has been forthcoming, and ABTA will continue to maintain the political pressure that we have brought to bear through our ‘Save Future Travel’ campaign. 

Please continue to check the website for further updates. A recording of today’s Covid-19 conference call will be on the Member Zone later today. 

For Members making claims for the Coronavirus Job Retention Scheme please be aware that to receive payment by 30 April, you will need to complete an application by Wednesday 22 April, this week. The link to make a claim can be found here

Mark Tanzer
Chief Executive


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