Money:
South Africa's currency is the Rand (ZAR), which is divided into
100 cents. Money can be exchanged at banks, bureaux de change and
the larger hotels. ATMs are widely available (there is a daily
limit for cash withdrawals) and major international credit cards
are widely accepted, except in petrol stations where cash is
required. Visitors should be vigilant when drawing cash from ATMs,
as con artists are known to operate there. Travellers cheques and
some foreign currencies are accepted at larger hotels and shops,
but commission is charged, otherwise all commercial banks will
exchange them.
Time:
Electricity:
Electrical current is 230 volts, 50Hz. Round,
three-pin plugs are standard.
Language:
South Africa has 11 official languages, including
Afrikaans, English, Xhosa, Zulu and Sotho. English is widely
spoken.
Health:
Health regulations in South Africa require that travellers from
areas infected by yellow fever must carry a vaccination
certificate; otherwise no vaccination is required. There is a
malaria risk in the low-lying areas of the Northern Province and
Mpumalanga (including the Kruger National Park), as well as
north-eastern KwaZulu-Natal, and precautions are advised when
travelling to these areas, especially between October and May.
There is a high prevalence of HIV/AIDS. Tap water is safe in urban
areas but sterilisation is advisable elsewhere, as there are
periodic outbreaks of cholera in the poor communities of rural
South Africa, particularly in Northern KwaZulu-Natal, Mpumalanga,
and Limpopo provinces. Drug-resistant TB has been reported
throughout the country. Food poisoning is rare. Medical facilities
in South Africa are good, but medical insurance is strongly advised
as private hospitals expect cash upfront and public hospitals are
best avoided. Medication is readily available in urban areas, but
those travelling in out of major cities for an extended period
should bring a basic supply kit for emergency self-treatment.
Tipping:
Waitering is a livelihood and a tip of 10% is expected for good
service, if a service charge is not included in the bill. Tipping
for services rendered is widely anticipated by porters, taxi
drivers and petrol attendants. Golf caddies should be tipped
accordingly. 'Car guards' operate in the city centres and tourist
spots and will offer to look after your parked car; they are
usually immigrants from neighbouring countries looking for work and
will expect anything from R2 upwards on your return.
Safety:
Safety is an issue and visitors to South Africa should be aware
of the country's high incidence of crime. Although this tends to be
concentrated in pockets throughout the country, for example in the
township areas, opportunistic crime is fairly widespread.
Travellers should always be aware of these risks and exercise the
necessary precautions. Carjackings and smash-and-grab robberies are
common in major cities, and doors should be locked when driving and
bags and valuables should be kept out of sight, or locked in the
boot. One should not walk alone at night in any area. Berea and
Hillbrow in Johannesburg are high-risk areas and visitors should be
cautious in these areas. There have been recent incidents of
robbery involving hikers walking on Table Mountain and Lion's Head
in Cape Town, so visitors should avoid hiking alone. Be vigilant
when using ATMs and do not display signs of wealth (e.g. mobile
phones, money, expensive jewellery) on the streets. Credit card
fraud is on the increase and travellers should be vigilant and
never allow their card out of their sight. It is worthwhile noting
that the South African authorities do give high priority to the
protection of tourists. Power outages are common throughout the
country; frequent blackouts and rolling power cuts in January 2008
has forced the government to acknowledge that the country has an
electricity crisis on its hands.
Customs:
South African culture and etiquette in urban areas is very
Western. While standards of dress vary, beachwear is not to be worn
off the beach, and nude sunbathing is only permissible in a very
few designated areas. While in African townships it is frowned on
for women to wear pants or shorts and homosexuality is frowned on,
whereas it is legal and acceptable in all other areas. Although
locals may complain loudly about the country and government, they
will take offense if a foreigner is critical. Racism is a sensitive
issue, however interracial relationships are widely accepted. South
African racial terminology differs from what is acceptable in North
America: the terms 'black' and 'white' are appropriate for those of
African and Caucasian descent, respectively. 'Coloured' refers not
to black Africans, but those of mixed African and European descent
and is not considered an offensive term. South Africans are
friendly and hospitable, and will often go out of their way to
assist tourists who need help.
Business:
Business practices in South Africa are influenced by South
Africa's range of ethnicities, languages and even geographical
areas, but in general follow common patterns. When doing business
in South Africa it is important to be culturally sensitive and as
understanding of colleagues' historical context as possible. Most
South Africans prefer to do business with contacts they've met
before, but they are also warm and open to newcomers. Working to
build and maintain business relationships is vitally important in
the South African business environment. South Africans are renowned
for their friendliness which generally supersedes business
formality.Most large corporations, as well as the banking and financial
sector, still adopt relatively formal business practices, whereas
other companies and work environments enjoy more relaxed and
personable atmospheres. Clear management hierarchies and respect
for senior executives and colleagues are of paramount importance.
However, business exchanges and decision-making processes often
take on an egalitarian aspect. As with most countries, punctuality
is highly regarded. However government officials are said to keep
'African time' as they are notorious for their tardiness when it
comes to keeping time. Dress codes tend to be conservative, but not
overly formal. Suits are the exception more than the rule, but
dressing stylishly will always count in your favour. It is best to
dress formally for initial meetings.South Africans value hard work and respect those who succeed.
However, they are mindful of other aspects of life such as healthy
living, family and nurturing relationships - all of which add up to
a well-balanced life. Generally South Africans are regarded as
relaxed and informal with regards to introductions and the handling
of business cards. Shaking hands is common for both men and women.
The giving of gifts is uncommon and unnecessary. The official
language of business in South Africa is English, but it is often
beneficial to know at least some Xhosa and Afrikaans. Business
hours tend to start at 8.30am or 9am and the day comes to a close
at 5pm, or later in the major urban centres. Working over weekends
tends to be quite rare in South Africa, unless you count watching a
sports game with your colleagues as 'work'.
Duty Free:
Travellers to South Africa do not have to pay duty on 400
cigarettes, 50 cigars and 250g of tobacco; 2 litres wine and 1
litre spirits; perfume up to 50ml and 250ml eau de toilette; and
other goods to the value of R3,000. All other goods brought in from
abroad by South African residents must be declared on arrival.
These will be subject to import duties. For goods to be
re-imported, travellers must complete a DA65 or NEP-form that is
issued on departure. Prohibited items include meat and dairy
products, all medication except for personal consumption, flick
knives, ammunition, explosives and pornography containing minors
and bestiality.
Communications:
The international access code for South Africa is +27. The
outgoing code is 00 followed by the relevant country code (e.g.
0044 for the United Kingdom). As of 8 January 2007, South Africa
has changed to 10-digit dialling (so city codes must be included,
e.g. 021 for Cape Town) and international dialling has changed from
09 to 00. GSM mobile phone networks providing 900 and 1800
frequencies serve the country. Mobile service providers offer very
cheap 'pay-as-you-go' Sim cards, which are a good option for
visitors staying for some time. Internet cafes are widespread. Card
and coin operated pay phones are also widespread.