Money:
The currency is the Japanese Yen (JPY), which is equal to 100
sen. Major credit cards are accepted in the larger hotels and
stores, but most Japanese operate with cash. Cash and travellers
cheques can be exchanged in banks, post offices and currency
exchange bureaux. Banks are usually open Monday to Friday 9am to
3pm. Travellers cheques offer the best exchange rate and are best
taken in US dollars. ATMs do not accept all credit and debit cards;
only the international ATMs in post offices, airports and some
major stores.
Time:
Electricity:
Electrical current is 100 volts, 60Hz in the west
(Osaka, Kyoto, Nagoya, Hiroshima); 100 volts, 50Hz in eastern Japan
(Tokyo, Sapporo, Yokohoma). Flat two- and three-pin plugs are
used.
Language:
Japanese is the official language. Most Japanese people
will have studied English at school, but few can speak it well or
understand what is said to them.
Health:
No vaccination certificates are required for entry to Japan.
There have been recent outbreaks of the deadly bird flu, but no
human infections have been reported. Travellers to Japan are
unlikely to be affected, but live animal markets and places where
contact with live poultry is possible should be avoided, and all
poultry and egg dishes well cooked. Medical facilities are very
good, but medical assistance in Japan can be very expensive and
visitors have to pay the whole cost up front. Travellers should
ensure that they have adequate medical insurance before travelling.
The possession of Vicks inhalers and other common medications used
for allergies and sinus problems are banned under the strictly
enforced anti-stimulant drugs law, and visitors are advised to
check with the Japanese embassy if in doubt.
Tipping:
Tips and bargaining are not expected in Japan, however a service
charge of between 10 to 15% is generally added to hotel and
restaurant bills.
Safety:
The vast majority of visits to Japan are trouble-free. It is
generally a very safe country with low levels of common crime, and
is stable, highly developed and modern. Travellers should, however,
still be vigilant about personal safety and belongings. Typhoons
are common particularly from June to October and travellers should
take note of storm warnings along the coastal regions if travelling
during this period. Japan is in a major earthquake zone, and
earthquakes of varying sizes occur very frequently.
Customs:
The Japanese are formal and reserved and visitors are expected
to behave politely. Their system of etiquette is one of the most
complex in the world, with a strict code of conduct for almost
every situation. It is important to avoid causing 'loss of face' by
insulting or criticising someone in front of others. Bowing is the
customary greeting. The possession of common prescription, or over
the counter medicines, particularly for allergies and sinus
problems, are forbidden under Japanese law, and it is highly
advisable to check with a Japanese embassy before travel.
Business:
Business in Japan can be highly formal and greetings are usually
rather ritualistic due to the hierarchical society; a third party
introduction is useful. Central to doing business in Japan is the
notion of 'Kaizen', which represents the drive for constant
improvement. Japanese business culture is very formal in dress
sense and conduct.When exchanging business cards, receive with both hands and an
attitude of respect. Always greet in order of seniority, first by
bowing and then offering a handshake. A polite bow is customary;
the more senior the person, the deeper the bow. Expect silence in
meetings and don't be surprised if a business associate goes silent
and closes his eyes in a meeting - it indicates reflection. As with
many Asian countries, it is important to avoid being too direct,
while still illustrating sincerity and honesty. When deflecting
difficult or embarrassing questions, vague forms of expression are
key.Relationship building is central to business culture in Japan.
Meetings often include excessive small talk as a means of building
rapport. Calm, introverted and humble personality types garner
respect. However, sober activities are suspended during social
activities. Evening drinks with business associates is an important
part of solidifying business relationships in Japan, and whatever
happens during the evening drinks, is never repeated or spoken
about during business hours.Business cards are exchanged often, using both hands. It can be
useful to have cards printed with both English and Japanese, and
one should present the card with the Japanese side facing the
recipient. English translators are vital when conducting business
in Japan as Japanese tends to be the language of business. Office
hours start at 8am and finish at 6pm throughout the week. Business
wear is formal and gifts, although not expected, but are
appreciated. Small items branded with your company's logo are
generally well received.
Duty Free:
Travellers to Japan over 20 years do not have to pay duty on 3
bottles of alcoholic beverages; 200 cigarettes or 50 cigars or 250g
tobacco, or a proportionate mix of these (non-residents are
permitted twice the amount); perfume up to 59ml; and gifts and
souvenirs to the value of ¥200,000. Prohibited items include all
types of firearms and ammunition, narcotics, pornography, meat
products, counterfeit money, all plants and vegetables with soil,
fresh fruit, vegetables, and plants or parts thereof.
Communications:
The international access code for Japan is +81. The outgoing
code depends on what network is used to dial out on (e.g. 001 for
KDD) followed by the relevant country code (e.g. 0011 for the
United States). City/area codes are in use, e.g. (0)3 for Tokyo and
(0)82 for Hiroshima. Local calls can be made from any public phone,
but only some allow international calls. Telephone cards are sold
at kiosks and from vending machines. The local mobile phone
operators use technology that is not always compatible with
international networks, but 3G has roaming agreements with most
international networks, and local handsets can be hired from the
airport and various other locations. Internet cafes are widely
available.