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Standard Agents Terms and Conditions - General
Note: If we have packaged your holiday from a separate flight and hotel you must also refer to our operator terms & conditions here. Our online currency terms and conditions can be found here.
All prices displayed on our websites are those supplied by tour operators and may reflect their advertised minimum price. The final holiday balance may vary from that advertised as a result of in-flight meal charges/airport security charges/local taxes etc. Please speak to one of our staff to confirm your final booking price.
All offers apply to selected new bookings only, are subject to availability and cannot be used in conjunction with any other promotional offer unless otherwise stated. We reserves the right to withdraw any offer without prior notice.
A summer holiday is defined as departing between 1st May and 31st October. A winter holiday is defined as departing between 1st November and 30th April.
All balances must be paid at least 14 weeks prior to departure. Customers not meeting any of the above conditions will forfeit the right to our offers.
Please note that brochure and pricing details can be subject to change.
In line with other High Street travel agents, a charge of 2.5% will be made on all credit card transactions. Debit cards do not carry a transaction fee. Once we have obtained card authorisation, your booking will be processed and details of your confirmed booking will be sent to you.
The booking conditions contained in the Tour Operator's brochure form part of the Terms and conditions of any booking. You should, therefore, read the booking conditions in the relevant Tour Operator's brochure. The conditions in the brochure also apply to late or last minute bookings.
For your convenience our telephone lines are open seven days a week. The facilities provided on this site are maintained/updated by Co-op Travel, their Tour Operator partners and other service providers. All holidays, flights and discounts displayed are subject to availability and certain terms and conditions.
Co-op Travel cannot be held responsible for any incorrect information featured. However, we take every possible measure to ensure that all details are correct at the time of entry.
Please ask our staff if you require any further details on terms and conditions.
Overseas terms and conditions
Low deposits, half price or free travel insurance and cash discounts apply to selected Tour Operators' overseas holidays and charter flights subject to a minimum spend level.
Low Deposit (if applicable)
The current low deposit amount for the season you are travelling in will be advised at the time of booking, along with the deposit balance due date. Deposits must be paid by this date or with the balance 14 weeks prior to departure, whichever is sooner. In the event of a cancellation, any outstanding deposit must be paid in full.
Early Booking Discounts
These discounts are subject to availability and are applicable to selected Tour Operators on certain dates.
Nil Flight Supplements
This offer is subject to availability and is applicable to selected Tour Operators on certain departures.
Lower Prices than 2010
This offer is subject to availability and is applicable to selected Tour Operators on certain departures.
Price Rewind only applies to holidays featuring ' *2011 Holidays at lower than 2010 prices' message above the price panel on the brochure page.
Price Rewind is based on our adult lowest basic holiday price per person (excluding any supplements) for 7 and 14 night durations, for the same property, room type, board basis and flights.
Price Rewind is based on the corresponding day of departure in 2010 (as opposed to the departure date). Due to variations in selected School holiday periods, the February half term and Easter fortnight are excluded from the Price Rewind offer.
Free Travel Insurance
Free travel insurance is subject to a minimum spend per person on short haul and long haul holidays. Cash alternatives do not apply to free travel insurance. Please ask staff for details at the time of booking.
The maximum duration on a policy issued for free travel insurance is 17 days. (If the duration exceeds 17 days, or there are supplements to pay due to age limits on long haul free travel insurance, the cost of the 17-day standard cover would then be deducted from the higher insurance costs and the difference would be payable by the customer.)
Offer excludes annual insurance and excess waiver. If you wish to take our excess waiver, this will not be included as part of the free travel insurance offer and you will be required to pay the applicable additional premium.
Any policy or excess premium is non-refundable in the event of cancellation.
This offer cannot be combined with any other Co-op Travel offer except low deposit and does not apply to free child places unless stated. In the event of a cancellation all discount offers, with the exception of discounted or free travel insurance, will cease to apply.
If you have received free travel insurance with your booking and your booking is cancelled by you, you will be liable for the full premium cost.
Extras Offer:
Offer applies only to overseas holidays with a booking value in excess of £800.
If VIP restrictions apply to use of relevant airport lounge, then a discount equivalent to the value of the VIP lounge will be applied to the booking.
£50 off all package holidays
Selected Tour operators apply, valid for new bookings only, not in conjunction with any other offer, bookings made by telephone to our call centre only, not valid for on-line bookings.
FREE Airport lounge
Valid when making a new holiday booking only, with selected tour operators,not in conjunction with any other offer, valid for a maximum of 2 people per booking (children may not be accepted) subject to availability & terms & conditions of the supplier, canceled bookings will be liable to repay full charge.
NIL deposit on SUMMER 2011 package holidays
Valid for new bookings only with selected operators, not in conjunction with any other offer, remainder of deposit due 15/07/10 or upon cancellation.
NIL credit card charges
Nil credit card charges valid against new bookings only, not in conjunction with any other offer, if balance is due outside of the 10 day promotional celebration then credit card charges will apply.
£25 off city breaks
not in conjunction with any other offer, valid for new bookings only, bookings made through coop breaks only, minimum spend applies.
Half Price car parking
Valid when making a new holiday booking only not in conjunction with any other offer, valid for new bookings only,subject to availability & terms & conditions of the supplier, cancelled bookings will be liable to repay full charge, valid for off airport parking only.
5% off selected cruises plus a FREE bottle of Champagne
Free champagne for every cabin booked through RCCL only, not in conjunction with any other offer, valid for new bookings only, subject to availability & terms & conditions of the supplier.
'We Won't Be Beaten on Price' Conditions
The offer applies where exactly the same brochured holiday, cruise or flight, with the same Tour Operator and booking conditions, can be found more cheaply from another High Street ABTA travel agent on the same trading day. In this instance, Co-op Travel will beat the price by 1 per booking.
The 'We Won't Be Beaten on Price' offer applies to the basic, brochured holiday, cruise or flight price, excluding insurance, and does not apply to scheduled flight bookings. This offer may not be used in conjunction with any other offer or promotional scheme operated by Co-op Travel other than our Summer and Winter Low Deposit Schemes.
Co-op Travel reserves the right to demand reasonable proof of the lower price brochured holiday, cruise, flight or ferry being available (eg quotation slip) before the 'We Won't Be Beaten on Price' offer is honoured.
The 'We Won't Be Beaten on Price' offer does not apply when the Tour Operator has changed the price of the holiday between date of purchase and date of departure.
Co-op Travel reserve the right to withdraw the 'We Won't Be Beaten on Price' offer without notice.
On-line Discounts
If you are claiming a discount from our 'on-line' booking section, please note the following:
- Discounts are only valid once we verify with the Tour Operator concerned that you have actually made an on-line booking through the Co-op Travel on-line booking section link.
- All free travel insurance conditions apply as above
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