Managing your booking
Thank you for purchasing your holiday with Co-operative Travel, your independent travel agent. We hope you are looking forward to your holiday! If you need any assistance with arranging any additional aspects of your holiday, please call us and we'll be happy to help. In the meantime, if you would like to make a payment towards your outstanding balance, or if you need to provide API information, you'll find all the relevant details below.
Please Note: The online payment option is only available to customers who booked a holiday online or via our call centre (over the telephone). If your booking was made through our branch network, please contact your branch directly to make payments.
To make a payment towards the outstanding balance of your holiday, click the link below:
Make a Payment For:
Booking made Online or via Telephone
For Bookings made in Branch - Please contact your branch directly.
Please note you must have the the following information to hand in order to make your payment:
- Lead Name
- File Reference Number (Booking reference)
Should you have any queries or experience any difficulty accessing your booking please contact our Customer Care Team on 01922 277212.
Monday – Friday 9am - 6pm
Saturday 9am - 5pm
Sunday 10am – 5pm
PLEASE NOTE : There is no fee if you pay by debit card. A 2.5% fee will be charged for all credit card payments.
Advance Passenger Information (API)
On specific routes all airlines are required to provide details about their passengers before they travel. This is a mandatory requirement and is known as Advance Passenger Information (API). This can be done 90 days prior to departure, but it is recommended no less than 7 days prior to departure.
API refers to specific passport/ID card details and to comply with the API regulation, we will request all the following details for each passenger:
- Full name (as it appears on the passport/ID card)
- Date of birth
- Passport number/ID card
- Country where the passport/ID card was issued
- Passport/ID card expiry date
To submit your API details click on the relevant airline link below (you will need to have your airline booking reference & passports details to hand). If the airline you are travelling with is not listed or you require further assistance then email firstname.lastname@example.org or call 01922 277212